Effective Date: June 10, 2026

Kidstori currently ships products within Canada and select international locations.

Processing Times

Orders are typically processed within 2–5 business days after payment is received.
During busy periods, holidays, or product launches, processing times may be slightly longer.

Shipping Times

Estimated shipping times vary depending on destination and shipping method selected at checkout.
Kidstori is not responsible for delays caused by shipping carriers, customs processing, weather conditions,or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on destination and order size.

Order Tracking

Tracking information will be provided when available.

Lost or Damaged Orders

If your order arrives damaged or appears lost in transit, please contact us within 14 days of the expecteddelivery date so we can assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Kidstori is not responsible fororders shipped to incorrectly entered addresses.